Sports Massage and Recovery

Privacy Policy

Last updated: 13th Aug 2025

H & A Partners Pty Ltd (ACN 654 571 043) trading as Sports Massage and Recovery (“we”, “our”, “us”) is committed to protecting the privacy of our clients, website visitors, and other individuals who interact with our business.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and all applicable laws in New South Wales.

This policy outlines how we collect, store, use, and disclose personal information.

1. Information We Collect

We may collect personal and sensitive information directly from you when you:

Book or enquire about a service (online, by phone, or in person)

Complete a client intake or consent form.

Make a payment for our services.

Subscribe to our mailing list or engage with our social media channels.

Access our website www.sportsmassageandrecovery.com.au

The types of information we may collect include:

Personal details: name, date of birth, address, phone number, email

Sensitive information: health history, injuries, medical conditions, allergies, and relevant GP or allied health reports (as disclosed by you)

Payment details: bank account, credit/debit card information (processed via secure payment gateways)

Technical information: IP address, device details, cookies, and browsing behaviour

2. How We Collect Information

We collect information through:

Online booking systems and payment portals

Client intake forms (paper or electronic)

Email, SMS, phone, or in-person communication

Cookies and analytics on our website

Third-party booking/payment platforms integrated with our CRM

3. Purpose of Collection

We collect, store, and use your information to:

Provide massage and recovery services tailored to your needs

Manage bookings, process payments, and issue receipts.

Contact you regarding appointments, updates, or service changes.

Maintain accurate client treatment records for safety and compliance.

Send marketing material (only if you have opted in)

Comply with legal and regulatory requirements.

4. Storage and Security of Your Information

We store your information securely in encrypted electronic databases and/or locked filing systems.

We take reasonable steps to prevent unauthorised access, disclosure, modification, or loss of your information.

5. Disclosure of Information

We may disclose your information to:

Our staff, contractors, or authorised service providers

Allied health professionals involved in your care (with your consent)

Payment processors and booking system providers

Insurers (about a claim)

Government agencies, if required by law

We do not sell your personal information to third parties.

6. Direct Marketing

We may send marketing communications about our services, promotions, and events, but you can opt out at any time.

7. Cookies and Analytics

Our website uses cookies and analytics tools (e.g., Google Analytics) to improve user experience and measure website performance. You can turn off cookies via your browser settings, though some site features may not work as intended.

8. Access and Correction

You can request access to, or correction of, your personal information by contacting us at:

📧 [email protected]

📞 0450 966 366

9. Complaints

If you believe we have breached your privacy rights, contact us in writing. If you are not satisfied with our response, you may complain with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this Policy

We may update this policy from time to time. The latest version will be available on our website.

Contact Details

H & A Partners Pty Ltd (ACN 654 571 043)

Trading as Sports Massage and Recovery

Website: www.sportsmassageandrecovery.com.au

Email: [email protected]

Phone: 0450 966 366